Ordering & process
How does the ordering process work?
How does the ordering process work?
Once you submit your request or place an order, our team reviews your specifications and prepares your design (or checks the files you provide). You will receive a final design proof for approval. Production starts only after your approval and payment confirmation.
Do I receive a design preview before production?
Do I receive a design preview before production?
Yes. Every custom order includes a final design proof for your approval. Nothing enters production without your confirmation.
Can I modify my design after approval?
Can I modify my design after approval?
No. Once the design is approved, the order becomes final and production begins. No changes can be made after this stage.
Do you offer design support?
Do you offer design support?
Yes. We offer free design guidance and assistance to help you achieve the best possible result for your packaging.
Can I use my own design?
Can I use my own design?
Absolutely. You can send your design files, and our team will verify them for print compatibility before production.
Design & customization
What file formats do you accept?
What file formats do you accept?
We typically accept vector formats such as .AI, .PDF, .EPS, as well as high-resolution files. If needed, our team will guide you.
Will the final product look exactly like the preview?
Will the final product look exactly like the preview?
The design proof represents the final layout, but slight variations in color, material, and finish may occur due to industrial printing processes.
Can you match my brand colors exactly (Pantone)?
Can you match my brand colors exactly (Pantone)?
We can print using Pantone colors where specified, but exact color matching cannot be 100% guaranteed due to material and printing variables.
Production & lead times
When does production start?
When does production start?
Production begins only after final design approval and payment confirmation.
How long does production take?
How long does production take?
Production timelines vary depending on the product and specifications but are communicated during the quoting process. All timelines are estimates, not guarantees.
Delivery & shipping
How long does delivery take?
How long does delivery take?
Delivery times depend on your location and courier services. These are separate from production time and are estimates only.
Do you ship internationally?
Do you ship internationally?
Yes, we deliver across the world, and can arrange international shipping where needed.
Who is responsible for shipping delays?
Who is responsible for shipping delays?
Once the order is handed over to the courier, delivery is managed by third-party logistics providers. We are not responsible for delays caused by carriers.
When does risk transfer to the customer?
When does risk transfer to the customer?
Risk transfers to the customer once the goods are handed over to the courier.
Returns, refunds & cancellations
Can I return custom products?
Can I return custom products?
No. Custom-made products are non-returnable and non-refundable, as they are produced specifically for your order.
Can I cancel my order?
Can I cancel my order?
Orders can only be cancelled before design work begins. After design approval or production start, cancellation is no longer possible.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
You must notify us within 48 hours of delivery and provide photo/video evidence. We will review the claim and offer a solution (replacement or refund where applicable).
Quantities & orders
Is there a minimum order quantity (MOQ)?
Is there a minimum order quantity (MOQ)?
Yes. MOQ depends on the product type. Please contact us for specific details.
Can the delivered quantity differ from my order?
Can the delivered quantity differ from my order?
Yes. A tolerance of ±1% to ±5% may apply due to production processes. This is standard in the industry.
Pricing & payments
How are prices calculated?
How are prices calculated?
Pricing depends on: Quantity, materials, custom specificationas, printing requirements
When do I need to pay?
When do I need to pay?
Orders typically require advance payment (full or partial) before entering production.
